Contact Customer Support

Normal hours of operation are from 9:00am to 5:00pm EST (13:00 to 21:00 UTC).
Contact us by telephone at: +1 613.225.troo (8766), press 2 for Customer Support
or by email at: support (at) troocorp.com

Whenever possible, Support request should be made via an online web form found here.

Emergency support is available 24x7.

After hours Emergency Support is available to report issues relating unavailability or malfunctioning services.

For emergency support outside normal hours, please file a ticket online at and call +1 613.225.troo (8766) to speak with the on-call troo support person.

Routine requests for assistance such as the activation and deactivation of services and technical inquiries should be made during troo Support's normal hours of operation or via the online support form found here.